Shipping & Returns
Shipping Policy
At Kidzo, we want your little ones to get their favourite toys as quickly as possible! Here's everything you need to know about our shipping process.
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates & Delivery Times
- Standard Shipping: 5–7 business days
- Express Shipping: 2–3 business days
- Free Shipping: Available on orders above ₹999
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your order at any time.
Shipping Restrictions
We currently ship across India. For remote or rural areas, delivery may take an additional 2–3 business days.
Return & Exchange Policy
We want you to be completely happy with your Kidzo purchase! If something isn't right, we're here to help.
Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Items that are damaged, used, or missing parts due to customer handling are not eligible for return.
Non-Returnable Items
- Customised or personalised toys
- Items marked as final sale
- Gift cards
How to Initiate a Return
- Email us at support@kidzo.com with your order number and reason for return.
- Our team will review your request within 2 business days.
- Once approved, we'll share the return shipping instructions.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.
Exchanges
If you'd like to exchange a product, please follow the return process above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective toy, please contact us within 48 hours of delivery at support@kidzo.com with photos of the item. We'll make it right as quickly as possible!
Contact Us
Have questions? We're happy to help! Reach out to us at support@kidzo.com and our team will get back to you within 1–2 business days.