Shipping & Delivery - Toy
Shipping & Delivery 🚚🎁
Last updated: March 2026
We know how exciting it is to wait for a new toy to arrive! That's why we've made our shipping process as fast, reliable, and transparent as possible. From the moment you place your order to the moment it lands on your doorstep, we've got everything covered. Here's everything you need to know about how we ship your toys!
Order Processing
Every order is carefully reviewed, packed, and dispatched by our dedicated warehouse team. Orders are processed within 1–2 business days after successful payment confirmation. You will receive an email notification as soon as your order has been packed and is ready to ship.
Please note that orders placed on weekends or public holidays will be processed on the next available business day. During peak seasons such as Christmas, Black Friday, and back-to-school periods, processing times may be slightly longer. We appreciate your patience and will always keep you informed.
Domestic Shipping Options
We offer multiple shipping options to suit your schedule and budget:
- 🚛 Standard Shipping (5–7 business days): Our most affordable option. Perfect for non-urgent orders. Tracking included.
- ⚡ Express Shipping (2–3 business days): Need it sooner? Express shipping gets your toys there faster. Great for upcoming birthdays and special occasions!
- 🌟 Overnight Shipping (Next business day): Order before 12 PM (noon) for guaranteed next-day delivery. The ultimate last-minute gift solution!
- 🏪 Click & Collect (Free): Order online and pick up in store at your nearest location. Available at select stores — choose your preferred location at checkout.
Shipping Rates
- Standard Shipping: $4.99 — FREE on all orders over $50! 🎉
- Express Shipping: $9.99
- Overnight Shipping: $19.99
- Click & Collect: Free
💡 Tip: Add just a little more to your cart to qualify for free standard shipping on orders over $50!
International Shipping
We're thrilled to bring the joy of our toys to families around the world! We currently ship to over 30 countries worldwide. International shipping rates and estimated delivery times are as follows:
- 🇨🇦 Canada & Mexico: 5–10 business days — from $12.99
- 🇪🇺 Europe: 7–14 business days — from $17.99
- 🇦🇺 Asia Pacific: 10–18 business days — from $19.99
- 🌍 Rest of World: 14–21 business days — from $24.99
Important: International orders may be subject to customs duties, import taxes, and handling fees upon arrival in your country. These charges are determined by your local customs authority and are the sole responsibility of the customer. We recommend checking with your local customs office before placing an international order.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your unique tracking number and a direct link to track your package in real time. You can also track your order anytime by:
- Clicking the tracking link in your shipping confirmation email
- Logging into your account on our website and visiting My Orders
- Contacting our support team with your order number
Please allow up to 24 hours for tracking information to update after your shipping confirmation email is sent.
Packaging
We take great pride in how we package our toys. Every order is packed with care to ensure your products arrive in perfect condition. We use:
- 📦 Sturdy, protective outer boxes to prevent damage in transit
- 🌿 Eco-friendly and recyclable packaging materials wherever possible
- 🎁 Optional gift wrapping with a personalized message (available at checkout for a small fee)
We are committed to reducing our environmental footprint and continuously improving our packaging to be more sustainable.
Shipping Delays
While we always aim to deliver within the estimated timeframes, occasional delays may occur due to:
- High order volumes during peak seasons (Christmas, Black Friday, etc.)
- Extreme weather conditions or natural disasters
- Carrier or postal service disruptions
- Customs clearance delays for international orders
In the event of a delay, we will notify you by email as soon as possible and provide an updated estimated delivery date. We appreciate your understanding and patience.
Lost or Stolen Packages
If your tracking information shows your package as delivered but you haven't received it, please follow these steps:
- Check around your property, including porches, garages, and with neighbors.
- Check if a delivery notice was left by the carrier.
- Wait 24 hours as packages are sometimes marked as delivered slightly early.
- If still not found, contact us at support@yourtoystore.com within 7 days of the marked delivery date.
We will open an investigation with the carrier and work to find the best resolution for you as quickly as possible.
Incorrect Address
Please double-check your shipping address before completing your order. If you notice an error, contact us immediately at support@yourtoystore.com. We can only update addresses before the order has been dispatched. Once shipped, we are unable to redirect packages and any additional shipping costs incurred will be the customer's responsibility.
Frequently Asked Questions
Can I change my shipping method after placing an order?
If your order hasn't been dispatched yet, we may be able to update your shipping method. Please contact us as soon as possible at support@yourtoystore.com.
Do you ship to PO Boxes?
Yes! We can ship to PO Boxes via standard shipping. Please note that express and overnight shipping options are not available for PO Box addresses.
What happens if I'm not home during delivery?
If you're not home, the carrier will typically leave a delivery notice and attempt redelivery or hold the package at a local facility for collection. Check your tracking information for specific instructions from the carrier.
Do you offer free shipping?
Yes! Enjoy FREE standard shipping on all domestic orders over $50. Simply add qualifying items to your cart and the discount will be applied automatically at checkout. 🎉
Contact Us
Have a question about your shipment? Our friendly support team is here to help!
- 📧 Email: support@yourtoystore.com
- 📞 Phone: +1 (800) TOY-STORE
- 💬 Live Chat: Available on our website Monday – Friday, 9 AM – 6 PM EST
- 🕐 Support Hours: Monday – Friday, 9 AM – 6 PM EST
We can't wait for your toys to arrive and the fun to begin! Thank you for shopping with us. 🧸🚀✨