Refund Policy 📦

Last updated: March 2026

At our toy store, we want every child and parent to be completely happy with their purchase. If something isn't right, we're here to make it right! Please read our refund policy below.

Eligibility for Refunds

• Items must be returned within 30 days of the delivery date.
• Products must be in their original, unused condition with all packaging, tags, and accessories intact.
• Proof of purchase (order confirmation or receipt) is required for all refunds.

Non-Refundable Items

• Opened or used toys (for hygiene and safety reasons)
• Downloadable or digital products
• Gift cards
• Items marked as Final Sale

How to Request a Refund

1. Contact our support team at support@yourtoystore.com with your order number and reason for return.
2. Our team will review your request within 2 business days and provide return instructions.
3. Ship the item back to us using a trackable shipping method.
4. Once we receive and inspect the item, your refund will be processed within 5–7 business days.

Refund Methods

Refunds will be issued to the original payment method used at checkout. Please note that it may take additional time for your bank or credit card provider to process the refund.

Damaged or Defective Items

If your toy arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no extra cost to you. Your child's happiness is our priority! 🌟

Exchange Policy

We're happy to exchange items for a different size, color, or product of equal value. Please contact us to initiate an exchange within 30 days of delivery.

Contact Us

Have questions about your refund? Reach out to us at support@yourtoystore.com or call us at +1 (800) TOY-STORE. We're always happy to help! 🧸